Midnight Toys

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Shipping & Returns

Shipping

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your confidentiality.

Goods that are in stock are dispatched within 48 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 14 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail, Business Post courier and Parcel Force.

Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.

Royal Mail: If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. We will contact you to arrange re-delivery for which an extra charge will be made.

Delivery Charges: Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us.

Unfortunately the redelivery charge to dispatch the goods back out is:

Royal Mail - £3.50

Courier - £5.50

Returns

Due to the obvious health and hygiene implications with adult goods for the goods to be returned if they are not broken the following terms have to be met:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Postage and Packing

On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply.

Please send returns to:

Midnighttoys.net
PO BOX 228
Hitchin
Herts
SG4 0WW

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